Privacy Policy

Privacy Policy

This Privacy Policy explains how Fluent Edge Academy processes personal data in connection with its website, course inquiries, enrolment, small-group language courses, and related support services. It applies to online and classroom-based interactions in Valparaíso and to online lessons.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone contact
+56 2 2416 0703
Postal address
Avenida Brasil 1535, 2362873, Valparaíso, Valparaíso
Privacy contact
[email protected]

Use the contact details below for privacy questions, access requests, or other data protection matters.

Contact Page
01 · Purpose

How We Use Data

Personal data is processed to respond to inquiries, assess course level, match learners to suitable groups and timetables, confirm terms, manage enrolment, schedule and deliver lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited data to improve service quality and resolve technical issues.

We use personal data only for course administration and related operational needs.
02 · Sharing

Service Providers

We may share data with payment processors, hosting and website support providers, communication tools, and other operational partners that help us run the website, manage bookings, deliver online lessons, or maintain records. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosure

We may share personal data where required to comply with legal duties, court orders, regulatory requests, or other binding processes. We may also disclose information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or operations.

We disclose data to public authorities only when a lawful obligation applies.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, attendance information, course progress notes, and communications sent through our website or booking channels. Where online lessons are used, we may also process technical data needed to connect and support the session.

The data we collect depends on the inquiry, enrolment, and course support requested.
02 · Sources

How We Collect Data

We receive data from website forms, email, phone, online consultation, and other booking or support interactions. We also generate limited internal records from course administration, such as screening outcomes, scheduling notes, attendance logs, and progress reviews. Technical data may be collected automatically when the website or online lesson tools are used.

Most information is provided directly by the learner or by a person arranging a course on the learner’s behalf.
03 · Cookies

Cookie Types

We may use essential cookies to enable navigation, security, and form handling, and functional cookies to remember basic preferences. Where used, analytics cookies help us understand how the site is used and improve its performance. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier.

Cookie use is kept to standard website functions and basic performance support.
04 · Controls

Cookie Controls

We use cookies and similar tools only to the extent needed for site operation, basic analytics, and form or session support. You can usually block or delete cookies through your browser, but some site functions may not work as intended if essential cookies are disabled. Cookie preferences may also be adjusted where the browser or device allows.

Browser settings and device controls can be used to limit non-essential cookies.
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain uses. You may also ask for clarification about how your data is handled and how long it is kept.

Available rights may vary depending on the nature of the data and the legal basis for processing.
Requests

How to Make a Request

To exercise a privacy right, submit a clear request using the contact details in this policy and include enough information for us to identify the relevant record. We may ask for additional details where needed to verify the request or to determine whether an exception applies under law.

Requests are reviewed before action is taken to confirm identity and protect against unauthorized disclosure.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant course, administrative, accounting, security, or legal purpose. When data is no longer required, we delete it, anonymize it, or restrict it so it is no longer actively used, subject to any legal retention duty.

Retention periods depend on the type of record and the reason it was collected.
Policy Updates

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The version in force is the one published at the time the relevant data is processed.

We review this policy when our practices or legal obligations change.